Refund & Exchange Policy

We are passionately committed to our quality. That is why we stand behind our product by offering you a 100% money back guarantee if you are not satisfied with your product within 30 days. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. We honor this for up to 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, must also be in the original packaging.

Additional non-returnable items:
Gift cards, T-shirts, and Mugs

To complete your return, we require a receipt or proof of purchase or an order number.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@inspiredbymascary.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
Products must be returned within 10 calendar days of receipt to process the exchange. Products that are not of the correct length and style are exchangeable. If the requested lengths change, we will have to adjust the cost of your order. We do not refund shipping charges. If you need to exchange an item, send us an email at info@inspiredbymascary.com and send your item to 109 B Main Street Huntersville, NC 28078

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should send us an email at info@inspiredbymascary.com or process your returns HERE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.