FAQs

What is Our Guarantee?

We are passionately committed to our quality. That is why we stand behind our product by offering you a 100% money back guarantee if you are not satisfied with your product within 30 days. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. We honor this for up to 30 days after purchase.

What countries do we ship to?

We ship to US, Canada, and Caribbean countries

How much is the shipping fee?

We offer free shipping for US standard delivery.

How long will it take to receive my order?

Normally the package can be delivered within 3 ‚Äď 5 business days to the¬†US¬†but depending on the product, it might take 5 - 10 business days. And will¬†depend¬†on¬†many¬†factors¬†such¬†as¬†the¬†shipping method as¬†well¬†as¬†the¬†location¬†of¬†the¬†shipping¬†address.

How can I make a payment?

You can make your payment on PayPal with a major credit card (Visa, MasterCard, American Express, and Discover)

What items can be returned?

Any hair extensions purchase within 30 days after receipt.

How can I Return the product?

You can return your product within 10 - 30 days after receipt. To return your product, you should send us an email at info@inspiredbymascary.com or process your returns HERE.

Can I exchange an order?

Products must be returned within 10 business days of receipt to process the exchange. Products that are not of the correct length and style are exchangeable. If the requested lengths change, we will have to adjust the cost of your order. We do not refund shipping charges. If you need to exchange an item, send us an email at info@inspiredbymascary.com and send your item to 109 B Main Street Huntersville, NC 28078

Can I track my order?

Track your order by using the tracking number provided to you once the item(s) have been shipped. You can track your order in HERE.

If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to send us an email at info@inspiredbymascary.com.

Why was my order canceled?

Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed, Difficulty in processing your payment information, Inability to ship to the address provided.

If you have questions or would like to place a new order, please contact us at info@inspiredbymascary.com.

When will I receive my refund?

The refund caused by order cancellation, dissatisfaction, refund agreement or mediation will be processed instantly. It may take 14 - 30 days for it to display on your credit card statement or PayPal account.

If you have more questions that are not in this FAQs, feel free to reach us at 866-546-7747 or drop an email at info@inspiredbymascary.com.